Refund policy

As a made-to-measure Company, we do not generally accept any goods for return. If a return is agreed, we reserve the right to levy an administration fee of 20%.

Damages

Any damage must be reported within 3 days of receipt of the goods. Any obvious damage to packaging in transit must be reported immediately, and the goods must be signed for as “received damaged”. Original packing boxes must be retained for inspection and/or return of the goods. Any damage must be photographed and emailed to Clock House Furniture Ltd before a return/replacement may be considered. Defective goods: Defective goods must be made available for inspection by a Clock House representative to establish whether repair or replacement is required.

See 'Terms of Service' for further details.