Terms & Conditions

General

The placing of an order either in writing, or by phone, fax or email, signifies acceptance of these Terms & Conditions, which relate to all items offered by Clock House Furniture.

Payment

Bespoke orders require a 50% deposit, with the balance payable prior to delivery or by arrangement with Clock House Furniture Ltd. Overdue payments will accrue interest at the rate of 5% over base lending rate. Credit card payments incur a 3% surcharge on all Trade orders. All items remain the property of Clock House Furniture Ltd until paid in full.

Cancellations

Deposits are non-refundable on cancelled orders, however a credit note will be issued for future use if the furniture ordered is a standard stock item. Cancellation of bespoke orders will result in the loss of the paid deposit.

Returns

As a made-to-measure Company, we do not generally accept any goods for return. If a return is agreed, we reserve the right to levy an administration fee of 20%.

Damages

Any damage must be reported within 48 hours of receipt of the goods. Any obvious damage to packaging in transit must be reported immediately, and the goods must be signed for as “received damaged”. Original packing boxes must be retained for inspection and/or return of the goods. Any damage must be photographed and emailed to Clock House Furniture Ltd before a return/replacement may be considered. Defective goods: Defective goods must be made available for inspection by a Clock House representative to establish whether repair or replacement is required.

Colour Matching

All our furniture is hand-finished, and, although we try to standardise colours, slight variations in colour and appearance may occur depending on the timber used. Colours on the website and in the catalogue are shown as close as possible to the true colour, though it should be noted that this is never 100% accurate.

Fabric

We reserve the right to refuse to use any fabrics considered unsuitable for upholstery purposes.

These Terms & Conditions are abbreviated. The full version is available on request.